Complaining at a Restaurant

In this lesson, we will talk about phrases that you can use when you need to complain at a restaurant.

Waiter: Are you ready to order, Sir?

Customer: I wanted to try something new today, but I don't see anything interesting on the menu.

Waiter: What kind of food are you looking for?

Customer: Hmm.. nothing specific. Actually, I've tried all the dishes that are listed here. I was looking to explore new ones.

Waiter: Let me talk to the chef. I'm sure he can suggest something.

Customer: No. That's okay. Let me just suggest that you add some more food variety to your menu. I haven't seen any changes in it, for a while now.

Waiter: You've been one of our more regular customers. I'll definitely take your suggestion to the manager.

Customer: That's good. For now, you can bring me the red sauce pasta and potato wedges.

Customer: Excuse me! Are you out of vegetables today?

Waiter: I am sorry, Sir. I don't understand...

Customer: I ordered a Creamy Vegetable Soup and there aren't many vegetables in it. It's mainly just broth.

Waiter: I really apologize for that. Allow me to replace it with a better one.

Customer: No. That's alright now. I'll just fill up on the main course.

Waiter: I assure you it won't happen again. As a token of our apologies, we won't charge you for the soup.

Customer: That's good. I hope we won't be disappointed with the food quality.

Waiter: You will not, Sir.

Customer: Excuse me! Would you mind telling me who's the cook?

Waiter: What's wrong, Sir? Is there anything I can help you with?

Customer: Well, as you can see, I ordered a chicken parmigiana and the chicken is not well-cooked.

Waiter: I really apologize for this mistake. Allow me to get you a better dish.

Customer: That's alright, but you people have been running this restaurant for so long! Usually, such things do not happen here.

Waiter: It's a random mistake. I apologize on behalf of my chef.

Customer: I would appreciate it if you can replace it with a well-cooked dish.

Waiter: Sure. Thank you for your patience.

Customer: Excuse me, Captain!

Waiter: Yes Sir. How can I help you?

Customer: Well, it's been 20 minutes since I placed my order. We haven't received any appetizers or even any drinks yet.

Waiter: Kindly give me a couple of minutes. I'll check the status of your order.

Customer: Please do so. I'm in a hurry and don't have much time today.

Waiter: I'll bring your drinks now, and your order will be on your table within the next 5 minutes.

Customer: Thanks a lot.